Enhance your customer service, identify gaps, and continuously improve with tailored mystery shopping solutions from SmartQuest Consult.
Every business with customer-facing interactions needs a clear understanding of its service quality. Mystery shopping offers you the opportunity to assess and improve your sales and service processes. By using mystery shoppers, you can identify performance gaps and measure the actual customer experience against your desired service standards.
Our comprehensive mystery shopping services help you:
At SmartQuest Consult, we tailor our mystery shopping services to suit your specific business needs. Whether in-person or over the phone, we ensure that your service quality is consistently high.
Want to know how your staff treats customers in person? Our mystery shoppers visit your locations and evaluate customer interactions in real time. They assess how customers are greeted, how the service process unfolds, and how well your team adheres to company standards.
Telephone interactions play a significant role in customer experience, especially in call centers and telemarketing. Our telephone mystery shoppers evaluate how your team handles calls, provides information, and resolves issues.
We work closely with you to design the right shopper profiles based on your specific goals. Whether you’re looking to evaluate a particular process or customer interaction, our shoppers are equipped to match the profile for a more relevant and effective assessment.
After each mystery shopping session, we provide you with a detailed report containing findings, insights, and actionable recommendations. This data helps you pinpoint areas that need attention and implement targeted improvements.
Based on the findings from our audits, we offer training sessions designed to bridge service gaps and uplift your team’s performance.
We understand that every business is unique. That’s why our mystery shopping services are customized to fit your specific objectives, industry standards, and goals.
We don’t just provide feedback – we give you clear, actionable recommendations that directly impact your service performance and bottom line.
Our team of experienced mystery shoppers is trained to deliver accurate, unbiased assessments, ensuring you get reliable insights every time.
This was a beautiful, authentic and engaging learning experience … I felt that the program created space for each person to discover himself/ herself while the learning unfolded…. Unlike many trainings in which we undergo intense training, here the pace facilitated growth and learning and above all a special bond which I’m sure will keep the learning going and growing for life..
This is an awesome program and it comes with a lot of insights and realizations this is what i enjoyed most in this program. It’s all about simple conversations and I should appreciate Jayantha and Andrea’s passion and love towards changing others and creating that sustainable change. So if you believe in sustainable change, if you want to create that impact around you, this is one of the best programs for you to join.
This program has been really good so far. I’m enjoying every part of it. I don’t feel like I’m just a learner I’m also practically experiencing what it would be like if I turn out to be a coach. First I would like to talk about how this program has impacted me so far. When I got into the subject of learning coaching, I honestly didn’t know what I was getting myself into but now with all the knowledge and discussions we’ve had so far with the prior reading and course wok, it has given me a lot of inspiration and confidence to learn the subject further and also to help people out there to make a change. The trainers have been really cooperative, supportive, loving and they’ve been there for us.
What an amazing experience it was going through the programme! This was something I had really thought of doing for some time. However, certain things & beliefs really held me back. I am extremely thankful for my mentors for supporting me to finally embark in this journey of self-exploration. I walked away from this programme with a better understanding of ‘my way of being’ and through the learnings I am able to understand and appreciate others for ‘their way of being’.
