Many organisations with a customer interface would feel the need for a better understanding of their current sales and service process. Our findings and recommendation would help to uplift the service standards and to feel the pulse of the customers. Further this could be an exercise that identifies service gaps with desired to the actual. If you want to continuously improve and provide your team with feedback required obtain our specialised services.
In Person Mystery Shopping
Do you want to know how your customer is greeted and treated when they visit your location? Since you can’t be there to oversee all customer interactions the secret shopper service will give you the snapshot of the customer service extended.
Telephone Mystery Shopper
The telephone has become a prominent customer touch point. It could be a Call Centre or a Tele Marketer, our findings would help to uplift the service quality & enhance efficiency.
We will meet you and tailor the exercise to suit your requirement by designing the required shopper profiles. Visit the locations and initiate shopper transactions and record the specific shopper experiences. Provide a report with finding and provide recommendations. Provide training in minimizing the gaps identified during the audit process.