Organizational Development

We consult individuals, teams and organisations to be agile and efficient

Retail Consultancy

Profitable growth in Retail world is constantly becoming challenging with the digital advancements, changing customer trends, and emerging alternative business models. Smart Quest works with retailers across all sectors to develop and implement customized solutions that address today’s challenges and tomorrow’s opportunities.

Our consultants carry a wealth of knowledge and hands-on experience reaped from years of working with some of the leading retailers in the region including Sri Lanka.

Our rich expertise allows us to promptly identify areas of key importance to the retailer. Essential insights into store operations, both front end and back end helps not only to ensure a positive customer experience, but also achieve operational excellence and positively impact the bottom line.

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Our range of services includes;

Our range of services includes;

  • Maintaining operational consistency in the areas of better availability, improved customer service and higher profits
  • Productivity and process improvement with the use of advanced analytics
  • Buying and Category Management, Sourcing, Vendor relationships and Supply optimization
  • Strategy, Planning and strategic Reviews
  • Store Format development, concept design and space utilization
  • Revamp store operations, team performance and capabilities
  • Project and programme management
  • Improving team operational delivery through mentoring, coaching and training
  • Design innovative Service Blueprint to deliver superior customer service
  • Maximizing technology benefits and facilitating integration & transformation
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The most desired Organisational and Social transformation specialist in the region
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